Refund Policy

1. Free Use

TripSet is free to use. The only payment made through TripSet is buying a paid itinerary, covered below.

2. Donations to Creators

Donations to creators go through outside services such as Ko-fi, straight to the creator. TripSet does not receive these payments and cannot refund them. For a refund, contact the service you paid through.

3. Paid Itineraries

Itineraries sold by creators are paid in USDT through NOWPayments. A confirmed payment opens the full itinerary right away, so completed purchases are not refunded. Disputes about an itinerary's content are handled under our Terms of Service.

4. What We Refund

• —We refund three kinds of payments: the part of a payment above the itinerary price, a payment below the price when the purchase was not completed, and a payment that does not match any purchase.
• —Each refund is reduced by the NOWPayments fees for receiving the payment, the network fee for sending the refund, and the 10% TripSet platform fee. If these fees are more than the amount, there is nothing to refund.

5. How to Request a Refund

Email support@tripset.io from your account email and include the payment address shown in the payment window. We send refunds through NOWPayments in USDT, on the same network, to the wallet the payment came from. If you paid from an exchange or can no longer use that wallet, we can refund to another address only after NOWPayments verifies that you own the original wallet. NOWPayments may delay or decline a refund under its anti-money-laundering rules.

6. Contact

For refund questions, email support@tripset.io.